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14px #18202b12}}.incident-thread .incident-photo-grid li>button:not(.td-image-thumbnail){color:#556070;text-underline-offset:3px;min-height:44px;box-shadow:none;background:0 0;border:0;align-self:start;padding:0 2px;font-size:12px;font-weight:400;-webkit-text-decoration:underline #0000;text-decoration:underline #0000}.incident-thread .incident-photo-grid li>button:not(.td-image-thumbnail):hover{color:#a3241a;text-decoration-color:currentColor}.td-image-viewer[data-minimal=true]{width:fit-content;box-shadow:none;background:0 0;border:0;padding:0}.td-image-viewer[data-minimal=true] .td-image-viewer__content{padding:0;position:relative}.td-image-viewer[data-minimal=true] header{z-index:2;margin:0;padding:0;position:absolute;top:8px;right:8px}.td-image-viewer[data-minimal=true] header button{color:#fff;background:#18202bbf;border:1px solid #ffffff80;border-radius:50%;width:44px;height:44px;padding:0;font-size:20px}.td-image-viewer[data-minimal=true] .td-image-viewer__frame{background:0 0;border:0;border-radius:8px;margin:0;padding:0}.incident-detail .incident-closing-note[data-closed=true]{color:#245233;background:#eaf5ec;border:1px solid #b7d9bf;border-radius:10px;margin-top:20px;padding:16px}.incident-detail .incident-closing-note[data-closed=true] h4{color:inherit;margin:0 0 8px;font-size:14px}.incident-detail .incident-closing-note[data-closed=true] p{color:inherit;margin:6px 0 0}.incident-detail .incident-closing-note[data-closed=true]>p:last-child{font-size:12px}.agent-shell .incident-list button[data-signal=urgent][data-status=open]{background:#fff1ef;box-shadow:inset 4px 0 #c53030}.agent-shell .incident-list button[data-signal=urgent][data-status=open] .incident-queue-signal{color:#a3241a;font-weight:700}.agent-shell .incident-list button[data-signal=urgent][data-status=open][aria-pressed=true]{background:#fde2df;box-shadow:inset 4px 0 #c53030,inset 0 -2px #c53030}.agent-shell .incident-list .incident-queue-classification{border-radius:999px;flex-wrap:wrap;align-items:center;gap:4px;width:fit-content;max-width:100%;padding:4px 8px;font-size:12px;font-weight:600;line-height:1.4;display:inline-flex}.agent-shell .incident-list .incident-queue-classification[data-tone=closed]{color:#245233;background:#e6f3e8}.agent-shell .incident-list .incident-queue-classification[data-tone=informative]{color:#6e4a00;background:#fff3d1}.agent-shell .incident-list .incident-queue-classification[data-tone=urgent]{color:#a3241a;background:#fde8e6}.agent-shell .incident-list .incident-queue-classification[data-tone=follow_up]{color:#1e4d96;background:#e7f0ff}.agent-shell .incident-list .incident-queue-classification .td-operation-status{color:inherit;box-shadow:none;font:inherit;background:0 0;border:0;border-radius:0;padding:0}.td-organization-session{gap:12px;min-width:0;display:grid}.td-session-organization{color:#556070;overflow-wrap:anywhere;font-size:12px;font-weight:600;line-height:1.5;display:block}.td-session-user{border-top:1px solid var(--rv-line-strong,#d6dfea);padding-top:16px;display:block}.td-session-person{align-items:center;gap:12px;min-width:0;display:flex;position:relative;top:10px}.td-session-person .session-identity-inline{gap:3px;min-width:0;line-height:1.4;display:grid}.session-identity-inline .session-identity__name{color:#18202b;font-size:13px;font-weight:600}.session-identity-inline .session-identity__role{color:#556070;font-size:12px}.session-identity-inline .session-identity__separator{display:none}.td-session-person .td-personal-photo{flex:none}.td-personal-photo .td-profile-trigger{color:#556070;width:48px;min-width:48px;height:48px;min-height:48px;box-shadow:none;cursor:pointer;background:#edf3fa;border:1px solid #d6dfea;border-radius:50%;justify-content:center;align-items:center;padding:0;display:inline-flex;overflow:hidden}.td-profile-trigger .td-profile-photo{object-fit:cover;width:100%;height:100%}.td-profile-trigger .td-profile-placeholder{fill:none;stroke:currentColor;stroke-width:1.5px;width:28px;height:28px}.td-personal-photo .td-profile-trigger:hover{border-color:#1d5fd1;box-shadow:0 0 0 3px #dce8fb}.td-personal-photo .td-profile-trigger:focus-visible,.td-profile-dialog button:focus-visible{outline-offset:3px;outline:3px solid #1d5fd1}.td-profile-dialog{color:#18202b;background:#fff;border:1px solid #d6dfea;border-radius:16px;width:min(400px,100vw - 32px);max-height:calc(100dvh - 32px);padding:24px;overflow:auto}.td-profile-dialog h2{margin:0 0 12px;font-size:22px}.td-profile-dialog>p{color:#556070;font-size:13px;line-height:1.5}.td-profile-dialog .td-profile-preview{object-fit:cover;border:1px solid #d6dfea;border-radius:50%;width:112px;height:112px;margin:20px auto;display:block}.td-profile-dialog .td-profile-upload{gap:12px;margin-block:16px}.td-profile-dialog .td-profile-upload>label{display:none}.td-profile-dialog .td-profile-update{color:#fff;background:#1d5fd1;border:0;border-radius:10px;justify-content:center;align-items:center;gap:8px;min-height:44px;padding:10px 20px;font-size:14px;font-weight:600;display:inline-flex;box-shadow:0 2px 4px #1d5fd126}.td-profile-dialog .td-profile-upload small{color:#556070;font-size:12px;line-height:1.5}.td-profile-dialog .td-profile-account{color:#556070;margin-block:12px;font-size:13px}.td-personal-photo{position:relative}.td-personal-photo .td-profile-account-panel{z-index:30;color:#18202b;background:#fff;border:1px solid #d6dfea;border-radius:12px;gap:12px;width:min(240px,100vw - 32px);padding:16px;display:grid;position:absolute;bottom:calc(100% + 8px);left:0;box-shadow:0 6px 24px #18202b1f}.td-profile-account-panel>button{min-height:44px}.td-profile-dialog>.td-profile-account{color:#556070;min-height:44px;box-shadow:none;background:0 0;border:0;padding:0;font-size:13px;display:block}.td-profile-upload input[hidden]{display:none}.td-profile-dialog>button:last-child{color:#425065;width:100%;min-height:44px;box-shadow:none;background:#f1f5fa;border:1px solid #d6dfea;border-radius:10px;padding:10px 16px;font-size:13px}:is(.agent-sidebar-bottom:has(.td-session-person),.platform-sidebar-bottom:has(.td-session-person)){border-top:1px solid var(--rv-line-strong,#d6dfea);margin-top:auto;padding-top:16px}:is(.agent-sidebar-bottom:has(.td-organization-session),.platform-sidebar-bottom:has(.td-organization-session)){border-top:0}@media (min-width:900px){:is(.agent-shell .agent-sidebar:has(.td-session-person),.platform-shell .platform-sidebar:has(.td-session-person)){align-self:start;height:calc(100dvh - 40px);min-height:0;position:sticky;top:20px}.agent-sidebar:has(.td-session-person)>.agent-hotel-card{min-height:0;overflow-y:auto}.platform-sidebar:has(.td-session-person)>nav{min-height:0;overflow-y:auto}:is(.agent-sidebar:has(.td-session-person)>:is(.agent-brand,.agent-home-link,.agent-sidebar-bottom),.platform-sidebar:has(.td-session-person)>:is(.platform-brand,.platform-home-link,.platform-sidebar-bottom)){flex-shrink:0}}
.task-list [data-priority=urgent]{--task-priority-accent:#c53030;--task-priority-ink:#8f211a;--task-priority-surface:#fde2df}.task-list [data-priority=normal]{--task-priority-accent:#2563eb;--task-priority-ink:#1e40af;--task-priority-surface:#dbeafe}.task-list [data-priority=follow_up]{--task-priority-accent:#ca8a04;--task-priority-ink:#713f12;--task-priority-surface:#fef3c7}.task-list :is(.task,.compact-task)[data-priority]{border-inline-start:4px solid var(--task-priority-accent)}.task-list .compact-task[data-priority]{padding-inline-start:12px}.task-list .priority:is(.priority--urgent,.priority--normal,.priority--follow_up){color:var(--task-priority-ink);background:var(--task-priority-surface)}.task-list :is(.task--completed,.compact-task--completed){background:#eef7ee}